This Privacy Policy explains how Nexerv ("Nexerv," "we," "us," or "our") collects, uses, shares, and protects information in connection with the full-stack home services platform, applications, and services (collectively, the "Services").
1. Information We Collect
We collect information necessary to provide, maintain, and improve our services, and to connect customers with our managed network of professionals.
A. Information You Provide Directly:
- Account Information: Name, email address, phone number, and password.
- Booking and Service Details: Service type requested (10+ distinct services), scheduling preferences, and detailed descriptions of the service needed.
B. Information Collected Automatically:
- Location Data (Critical for Service): We collect precise location data when you use the app to request a service. This data is essential for connecting you with the nearest qualified professional for dispatch within our target 30 minutes maximum.
- Usage Data: Information about how you use the platform, including pages viewed, time spent, and search queries.
- Device Information: IP address, operating system, and browser type.
2. How We Use Your Information
We use the collected information for the following primary purposes:
- Service Delivery: To manage, process, and fulfill your service requests, including scheduling and dispatching professionals in the region.
- Operational Efficiency: To ensure compliance with our 30-minute dispatch guarantee and to manage our network of professionals.
- Communication: To send essential updates regarding your service status , warranty information, and service communications.
- Quality and Safety: To monitor service quality, verify job completion, and address any security or safety concerns related to service delivery.
- Billing and Payments: To process payments and administer our financial obligations.
3. How We Share Your Information
Nexerv operates as a full-stack provider, requiring the sharing of specific, limited data to execute the service:
- With Our Managed Professionals (Third-Party Sharing): When you book a service, we share necessary information with the assigned professional to enable service delivery. This includes your name, service address, phone number, and the job description. We do not share your full payment information.
- Legal Compliance: We may disclose information if required by law or in the good faith belief that such action is necessary to comply with legal processes or protect our rights and safety.
- Service Providers: We use third-party vendors for payment processing, hosting, analytics, and infrastructure support. These parties are contractually obligated to protect your data.
4. Data Retention & Security
A. Data Retention:
We retain your personal information for as long as your account is active or as necessary to provide you with services and comply with our legal obligations (e.g., warranty and tax records).
B. Security:
We employ robust administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.
5. Your Choices & Rights
This section outlines your rights regarding your personal data. Click on each right to learn more.
6. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Nexerv Technologies
Email: contact@nexerv.in
Ludhiana, Punjab, India